The serial number appears to be invalid". This can occur after the application has already been running successfully for some time, or when you start it for the first time. There are three situations that can cause this error:. If licensing has expired for a CS5 application, the application will prompt you to enter a new serial number. When prompted for the serial number, enter the number from your purchased product. The error "The license for this product has expired" is unrelated to the error "Licensing for this product has stopped working".
An expired license means that a serial number, which is no longer valid, is still stored in the pcd. The valid serial number you received with your purchased product didn't overwrite the expired serial number during the installation process.
Removing the expired serial number either by setting the computer clock back and erasing the stored number through the Deactivation menu, or by deleting the pcd.
When prompted for the serial number, enter the number from your purchased product. The error "The license for this product has expired" is unrelated to the error "Licensing for this product has stopped working.
The valid serial number you received with your purchased product didn't overwrite the expired serial number during the installation process. Removing the expired serial number allows you to enter your valid serial number. The error "Licensing for this product has stopped working" is related to the activation component of Creative Suite 4 software. It is related to a problem with the FlexNet Service.
Creative Suite 5 software uses a different activation component. See these documents for solutions on how to resolve this particular error:.
I'm also pretty sure that those who have got a solution have been given serial numbers that do not require server activation - but I cannot prove that. Some who work with Adobe support seem to get a solution, others such as myself who has an active case outstanding since November 18, seem to get nowhere.
The only thing you can do is go back to support and ask for it to be elevated. Although in my case, I cannot even get them to respond to a request for elevation and I'm not even sure who and at what level my case is being looked at now. I've now pretty much given up ever getting a solution and have now established solutions that do not depend on Adobe for most of the things that I need.
For my part I will never again purchase any Adobe product. BTW, if, as Adobe said, your copy was a volume licence version, then as I understand it, it should not be asking for internet activation at all. If you have the original purchase documents, post the original product purchase details no private info please here and we can tell whether it was truly a volume licence - I'm pretty sure it will not be.
Adobe Creative Suite 5. I think it is "Volume" for that reason. It is strange about the Volume License Yeah it does sound like it's a volume licence. I could see from your images it was trying to activate. I don't have direct experience with volume licencing, but from what was stated by Jeff earlier it sounds like it should not be trying to activate.
Who knows really, as we are all being left on our own to battle it out with Adobe support as best as we can. For myself, I'm out of ideas. I had hoped that by collecting evidence of a common problem that Adobe would admit to a common issue and do the ethical thing and take some definitive action.
Look for a private message from me shortly. Exact same issues as outlined in this thread. Cannot activate CS5. Have spent much time with Adobe support who remoted in and did a full uninstall, cleanup and reinstall.
They thought Kaspersky AV was blocking the activation but this was not the case. Adobe need to fix this instead of having users jump through all the same hoops to no avail.
I've got 20 days until my software becomes unusable and have wasted a lot of time on this issue, as have many others. Did they issue you with a new serial prior to doing the remote install? I have a suspicion that my new serial number Adobe issued, allowed it to bypass the actviation , and it just activated it automatically. This is becuase I am in New Zealand, and I have always had to change my clock to pacific standard time in order for it to actviate.
Otherwise I got the following error But this time I didn't have to dchange my computers system time, so I do wonder if mine even connected to the activiation server, and it just activated automatically. If so, that is good, if it can be resolved like that. I am pretty sure mine is now actviated.. That's great news re your activation. No new serial number for me. I am in Australia.
Frankly, the support guy didn't really have a clue and wasn't particularly interested in helping at the outset at all as CS5. Until i found this thread i thought it was just me with the issue.
Phillip, you need to open a support case and make sure it stays open see one of my earlier posts for how to ensure a case stays open. Do not let support fob you off and if need be refer them to this thread as evidence of not only multiple people experiencing the problem, but reassurances by Jeff that the activation servers are running and that CS5.
Activation and licencing are the only, but still legitimate, support issues for this product. Also be assured that it's nothing to do with antivirus. Both myself and Adobe when they remoted in tried disabling that. I even tried it after totally disabling the Windows firewall. I'm now convinced that the problem is to do with the original installation module we have on CD-ROM's etc. This seems to be where Adobe themselves are looking when I can get anything out of them at all, this seems to be the area that they are looking at.
BTW, I note that you now have 20 days left. I'm now totally stuffed. I'm past 30 days for my original version and the version Adobe downloaded cannot be activated because it has no serial number. The installer is platform-specific. The serial number for Windows does not work for Mac OS. Correct serial number. Make sure that the number you enter is the serial number.
Serial numbers are character numeric strings. Do not enter alphabetic characters. For help, see Find your serial number. Ignore the hyphens when you enter the serial number. If you have a volume serial number, use the installer that is either downloaded from the Adobe licensing website or obtained from the original DVD accompanying the product.
Correct language. Solution 2: Delete the activation database files. Delete the Adobe PCD folder and caps. Restart your Adobe application.
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