Sgb6580 firmware update

Cox MUST upgrade us too! Currently 3. I'm not sure where we are with evaluating new versions at this time. I noticed that with the firewall set to Medium or High port forwarding or triggering does not work. I contacted Motorola. They advised they release these modems with a basic firmware version. Cox updates that firmware. It appears when this is done, it "breaks" the port forwarding or triggering features of this modem. DMZ does appear to work.

I contacted Cox. After getting the run around and disconnected I got a hold of somebody who "talked" to a tier Two tech on my behalf. It clearly does not. Google returns a flood of people with the same issue. Setting the firewall to "low" works, since in that mode, no ports are blocked. In reality no port forwarding or triggering is taking place due to the firewall being set to "low.

Update: I talked to Tier 2 Tech today. He promised to send the issue up. I explained the modem in its factory reset condition works as intended. When hooked up to the cox network it updates to the approved firmware and "breaks" port forwarding and triggering.

Cox does not support this feature in the modem. However, I explained and the tech seemed to agree that if a firmware update to the modem breaks some features there is a degree of responsibility to look at the issue.

Site Search User. Forum Home More. Internet Forum. New Post. Posting the reply I received here and my response for the benefit of anyone with the same issue:. If a stand alone modem is purchased open retail. As long as the modem is on our approved modem list.

Our system will automatically push the most recent firmware to it once it is provisioned if it is currently out of date. Site Search User. Forum Home More. Internet Forum. New Post. Internet Forum requires membership for participation - click to join. Need more help? Get Help Via Live Chat. Support Articles. Service Center. Forum Links. Read the forum guidelines. Share More Cancel.

This discussion has been locked. Motorola Arris SBG firmware update possible? I appreciate any answer you can provide. Up 0 Down Cancel.